Storage Cambridge Heath Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Cambridge Heath provides storage, removals, packing, and associated services within the United Kingdom. By placing a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before making any booking or using any of our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation that places a booking or uses our services.
Company means Storage Cambridge Heath, including its employees, agents, and contractors.
Services means any storage, removals, packing, handling, transport, or related services provided by the Company.
Goods means any items, property, or belongings submitted for removal, transport, handling, or storage.
Contract means the legally binding agreement between the Customer and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides storage services, removals and transport services, packing and unpacking services, and related handling and logistics support. The exact scope of Services to be supplied will be set out in the booking confirmation or written quotation accepted by the Customer.
All Services are provided subject to availability, applicable laws, and these Terms and Conditions. The Company reserves the right to refuse any booking or to decline to handle particular Goods where it reasonably considers such work unsafe, unlawful, or unsuitable.
3. Booking Process
Bookings may be made following an enquiry and acceptance of a quotation issued by the Company. Quotations are normally based on the information provided by the Customer, including but not limited to item lists, property access details, floor levels, parking arrangements, and any special handling requirements.
All quotations are estimates only unless expressly stated as fixed price. The Company reserves the right to adjust prices if the information supplied by the Customer is incomplete, inaccurate, or changes before or during performance of the Services.
The Contract is formed when the Customer confirms acceptance of the quotation or otherwise instructs the Company to proceed with the Services, whether in writing or verbally, and the Company confirms acceptance of the booking.
The Customer is responsible for checking all booking details carefully, including dates, addresses, storage unit sizes, and any special instructions. Any errors must be notified to the Company as soon as possible.
4. Access, Parking, and Service Area
The Customer must ensure suitable access for vehicles and personnel at collection and delivery addresses, and to any storage location arranged through the Company. This includes ensuring parking permissions, permits, or authorisations are in place and that access routes are safe, clear, and reasonably close to the premises.
The Company may apply additional charges where access is restricted, there are significant delays due to parking or loading issues, or where additional labour is required due to difficult access, long carries, staircases, or similar obstacles.
The Company primarily operates within its normal service area, but may agree to travel beyond that area subject to separate agreement and additional charges. Availability and pricing for such services will be confirmed at the time of booking.
5. Customer Obligations
The Customer agrees to:
Provide accurate information about the Goods, addresses, access, and all other relevant details.
Pack and prepare Goods safely and appropriately where the Company is not providing a packing service.
Ensure that all Goods are owned by the Customer or that the Customer has the full authority of the owner to store, move, or otherwise deal with the Goods.
Be present, or ensure a responsible representative is present, at collection and delivery locations to supervise, provide instructions, and check inventories where applicable.
Comply with all reasonable instructions of the Company’s staff relating to safety, access, and protection of property.
6. Payments and Charges
Unless otherwise agreed in writing, payment for Services is due in advance of the work or at the times set out in the quotation or booking confirmation. For storage services, charges are generally payable on a recurring basis in advance for each storage period.
The Company may require a deposit or full payment prior to the commencement of any Services. No booking is guaranteed until the required payment has been received and acknowledged by the Company.
If payment is not received when due, the Company reserves the right to:
Refuse to commence or continue with the Services.
Refuse release of Goods from storage until all outstanding sums, including any interest and charges, have been paid in full.
Apply interest on overdue sums at the statutory rate applicable under UK law, accruing daily until payment is made in full.
All charges are exclusive of any applicable value added tax or other taxes, which shall be payable by the Customer in addition where chargeable.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is only effective when acknowledged by the Company.
Where the Customer cancels a booking, the Company reserves the right to apply cancellation charges as follows, unless otherwise stated in the quotation or booking confirmation:
Cancellation more than seven days before the scheduled service date may be subject to no charge or a nominal administration fee.
Cancellation within seven days, but more than 48 hours before the scheduled service date, may incur a percentage of the quoted price to reflect lost bookings and administrative time.
Cancellation within 48 hours of the scheduled service date, or failure to provide access on the day, may be charged at up to 100 percent of the quoted price.
Any amendments that significantly change the scope of the Services, such as additional Goods, extra collections or deliveries, or changes of date, may result in revised charges and are subject to availability.
8. Storage Terms
Where the Company provides storage services, the Customer grants the Company a licence to store the Goods on the terms set out in this section and the wider Contract.
The Customer is responsible for ensuring that all Goods are suitably packed for storage, are not perishable, and are not prohibited items. The Company may, at its discretion, open and inspect any container or package where it reasonably suspects that the Goods may present a risk or breach these Terms and Conditions.
Storage charges will continue to accrue until the Customer has settled all sums due and removed the Goods from storage in accordance with these Terms and Conditions. The Company may require a minimum storage period and may apply notice requirements for termination of storage.
If storage charges or other sums remain unpaid after their due date, the Company may exercise a lien over the Goods and ultimately sell or dispose of them in accordance with applicable law, after giving appropriate notice to the Customer where reasonably practicable.
9. Prohibited and Restricted Items
The Customer must not submit for removal, transport, or storage any of the following without the prior written consent of the Company:
Explosives, firearms, ammunition, or other weapons.
Flammable, hazardous, corrosive, toxic, or otherwise dangerous substances or goods.
Live animals, plants, or other living organisms.
Perishable goods, food, or items likely to attract vermin or pests.
Illegal goods, stolen property, or items in breach of any law or regulation.
High value items including, but not limited to, jewellery, precious metals, money, securities, important documents, or collections, unless specifically declared and agreed in writing.
The Company may refuse to handle, remove, or store any Goods that it reasonably considers unsuitable, unsafe, or prohibited. If such Goods are discovered in storage or transit, the Company may arrange for their removal, disposal, or return at the Customer’s expense.
10. Waste and Environmental Regulations
The Company operates in accordance with applicable UK waste management and environmental regulations. The Customer must not use the Company’s vehicles, storage facilities, or Services for the disposal of waste, rubbish, or items that should properly be handled via licensed waste carriers or recycling centres, unless this forms part of a separately agreed waste removal service.
Where the Company agrees to remove unwanted items, the Customer confirms that such items are suitable for lawful disposal or recycling and that the Customer has the right to authorise their removal. The Customer is responsible for any penalties, fines, or charges resulting from incorrect or misleading information about the nature of such items.
The Company reserves the right to decline removal or disposal of items that appear to be hazardous, unlawful, or otherwise unsuitable and may advise the Customer to contact specialist or licensed waste operators.
11. Liability and Insurance
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods, or for any delay or failure in performance, is limited as set out in this section.
The Company shall not be liable for:
Loss or damage arising from inherent defects, flaws, or natural deterioration of the Goods.
Loss or damage resulting from inadequate packing by the Customer where the Company has not provided packing services.
Loss of or damage to high value items where such value has not been declared and specifically agreed in writing.
Any indirect, consequential, or economic loss, including loss of profits, business, or opportunity.
Subject to applicable law, the Company’s total liability for loss of or damage to Goods in connection with any one consignment or storage contract shall be limited to a reasonable amount that reflects the charges paid for the Services, or any higher amount expressly agreed in writing where additional insurance or liability cover has been purchased.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter which cannot lawfully be limited or excluded.
The Customer is strongly advised to arrange appropriate insurance cover for the full value of the Goods for the duration of removal, transit, and storage. Any insurance arranged by the Company will be subject to separate terms and conditions and does not alter the limits of liability set out in this Contract unless expressly stated.
12. Claims and Notification of Loss or Damage
The Customer must inspect the Goods as soon as reasonably possible following completion of the Services or removal from storage. Any visible loss or damage should be reported to the Company without undue delay.
Claims for loss, damage, or shortage must be submitted to the Company within a reasonable period after the Customer becomes aware of the issue. Failure to notify the Company within such a period may prejudice the Company’s ability to investigate the claim and could affect the outcome of any claim assessment.
The Customer must provide the Company with all relevant information, evidence, and documentation reasonably requested to assess any claim, including photographs, inventories, and proof of value where applicable.
13. Delays and Events Beyond Our Control
The Company shall not be liable for any delay in performing, or any failure to perform, any of its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to severe weather, traffic incidents, road closures, public disturbances, strikes, or other industrial actions.
Where such events occur, the Company will aim to minimise disruption and, where possible, agree alternative arrangements with the Customer. Any additional costs arising from such events may be chargeable where they are outside the Company’s control.
14. Termination
Either party may terminate the Contract where the other party commits a material breach of these Terms and Conditions and, where such breach is capable of remedy, fails to remedy it within a reasonable period after receiving written notice.
On termination, all sums due to the Company become immediately payable. The Company may exercise a lien over any Goods in its possession until full payment is received. If payment remains outstanding, the Company may, after giving reasonable notice, sell or dispose of the Goods and apply the proceeds toward the amounts owed, subject to applicable law.
15. Data Protection and Privacy
The Company will process personal data provided by the Customer in accordance with applicable UK data protection legislation. Personal data is collected and used for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.
The Customer is responsible for ensuring that any personal data relating to third parties contained within or associated with the Goods is processed lawfully and that the Customer has the necessary authority to share such data with the Company where relevant.
16. General Provisions
If any part of these Terms and Conditions is held to be invalid or unenforceable, the remainder shall continue in full force and effect. Any failure or delay by the Company in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.
The Contract constitutes the entire agreement between the Customer and the Company in relation to the Services and supersedes any prior understandings or representations, whether written or oral, relating to its subject matter.
The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the performance of the Services.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, save that the Company retains the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights or enforce any judgment.
By proceeding with a booking or using any of the Company’s Services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
